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Dineo N

1 reviews | Active since Feb 2018

21 Feb 2018, 14:07

POOR SERVICE EVER!!!!

I took a contract in October 2017, its not even 6 months and i am fed up already, since January 2018 i have not been receiving my data bundles till today, i have called and called and called, but nothing seems to be happening, all i get is the stupid reference numbers and escalation processes, 2 months no data, why must i remind you to send my data but not remind you to debit my account, i am tired of MTN and i want to cancel this contract because its useless, i might as well buy my self minutes, sms's and data, I thought i will be happy with MTN but i have other networks which treats me way better, that is why i am cancelling and switching to the other network where i will be taken seriously and treated with respect, i just cant struggle to get what i pay for....MTN sucks.

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Replies (2)
MTN South Africa
MTN South Africa's reply22 Feb 2018, 10:59
Official

Dear Dineo,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of not receiving the data that you signed up for.

We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department to load the service as urgent therefore we anticipate a resolution of the issue within the shortest period possible.

Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

DN
Dineo N's update22 Feb 2018, 14:32
Reviewer Update
I require my 200 MB which should be for January 2018 and February 2018....that is what i pay for....and also on the 14th of March i want my data which is what i will be still paying for, I WANT MY DATA which is 200 MB.