Poor service

Good day Reference no: UV***

I have upgraded on 15 April 2020 via online the agent was (Mapitso Skhosana). The deal I had upgraded to, had extra's which included a R300 care pack voucher and a Bounce Bluetooth speaker.

Up until today I haven't received feedback on that. My phone was delivered on the 20 April 2020. I queried it the same day and was not informed that I needed to claim the extra's from another website within 14 days. I also sent the agent an email and sent a message on Facebook (21April 2020 ) and someone eventually responded (19 June 2020) saying that I needed to claim within 14 days. I mean if that was the case why was I not informed by the agent, call centre or on facebook?? on that 21 April 2020 as it was only 5 days after the upgrade...

This was yet again a service failure from MTN. Why can a query not be resolved on first contact? you get sent from pillar to post as it was not processed why MTN 135, it was online when you get to MTN direct it was not them...

What bull**** is this??? this was not a service failure on my side and I feel that it was not my mistake as I did continuous follow ups.

I need proper feedback on ASAP. (I have all the emails and FB messages)

Regards