Poor service

On 9 October 2024 I went to MTN Cradlestone and dealt with Nhlamulo Khoza. My wife has data on her phone but she cannot connect to the internet. After spending an hour instore Nhlamulo said that the call Centre will assist. He then sent an email to them requesting them to remove the data that is loaded. I had to do follow ups and no one bothers to come back to me. I loaded x2 WhatsApp bundles and she is still unable to use WhatsApp or any internet. there is no SLA or timelines it is just hanging, and no one bothers to do anything about it. Poor service!