Poor service

Good day

I would like to do a complain regarding a service delivered

On 25 may 2022 I made a online order by mtn.

On 6 June 2022 thay attempted a delivery. My fingerprint did not work.they returned the package to dsv warehouse.

I never received a call or any feedback from mtn or dsv. I have attempted to contact both dsv and mtn multiple times during my working hours, and lunch breaks.

On 21 June 2022 was the last time I contacted dvs and the lady who assisted me in putting in a request for them to not deliver the parcel and it be canceled.

On 27 June 2022 I went to humansdorp mtn and the consultant showed me on the system that the parcel is not yet back at mtn warehouse, the order is still open. I must wait or fone DSV again. They need to return the parcell for the order to be closed off.

In this month I have been send back and forth between mtn and dsv. I personally feel that it is not my job and duty to be spending any more airtime and time to resolve this issue

I nees assistance from someone that can assist