1 reviews | Active since Aug 2016

08 Aug 2016, 10:49

Poor Service!! Do Not Open an MTN Account!

<p>Starting from the "Nashua switch", my wife has had nothing but poor service from MTN. MTN switched her contract without consent. Her number has infact not been active for some months now (even though payments have been made and she is up to date on her account), any attempt to rectify the issue was met with endless holding on calls, and/or *********** call center operators. Going into our local branch was also a dead-end as the people in store have no direct line to MTN head-office... they have to follow the same lines as a regular customer?? </p> <p> </p> <p>Basically we have had nothing but issues from MTN, and all attempts to rectify them have been futile. Very poor service. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Aug 2016, 14:35
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ: **********