POOR SERVICE DELIVERY ON UPGRADES

<p> </p> <p>I upgraded my number *** on the 20th May from Balfour Park Johannesburg, I upgraded to a television set of which we were given a router with 30 GB and instalment of R500 monthly. Contract was signed and was promised delivery takes within 10 working days, 10 days has passed and still no news from MTN. I contacted customer services on 3rd June and was given the number for MTN direct ***, that number is useless, it asks for my sim pack number where as I have had this number for over 5 years.</p> <p>Am not happy with all this coz MTN hasn’t kept their promise and they have inconvenienced me a lot. I will cancel the debit order if I don’t get my delivery by tomorrow. I will not pay for something that I haven’t got in my house; you might as well cancel the contract.</p> <p> </p> <p>Can someone call my husband Moses Mbalamweshi on the number *** coz the number *** is off line and advise when the device will be delivered or else I cancel my debit order.</p> <p> </p> <p>N Phiri.</p> <p> </p>