Poor Service Delivery:Mtn

<p>As a valued customer of MTN, I feel disgusted by the treatment in customer service received by MTN. I feel ****** of my dignity and humanity just by trying to get feedback/response from this service provider. After all my mails and calls with management staff, I still sit with no answer to my query. MTN projects excellent customer service delivery to us, but failed me terribly in doing so. If a manager of a store is unable to help where should I go next. Who do I complain to then. This actions received from MTN is causing me to move from them to a better network provider. </p> <p> </p> <p>It is unbelievable how payment deductions can go off monthly, with no complains on my side, but as soon as I have a problem with insurance and claiming it becomes a hide and seek situation. Where you are being send from pillar to post. Being put on hold for hours not getting any feedback on mails and the list go on. I feel that MTN should pull up their socks if they are planning on keeping their loyal customers like me. I have had it with their incompetency, solving issues of clients.</p> <p>I just want my issue to be resolved as im not going to wait any longer. So I can take my business elsewhere, where clients are appreciated, served properly and taken care off.</p> <p> </p>