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irshaad F

1 reviews | Active since Sept 2014

14 Feb 2017, 08:19

Poor service delivery mtn

<p>I app**** for a contract with Mtn on the 25th of November 2016. I was approved went to the store they said that there was some error with the ITC and the will call me this was in December. Never got a call . I then sent an email to Mtn services on the 11th of January the brand manager sent me an email saying some will call me never got a call or a follow up email from the brand manager to check if the store called . Then I sent another email to Mtn on the 2 of February saying that I don't want to deal with that store or brand manager cause that is poor service . Some one from MTN did try to call me but I was not able to take the call that was just one call from MTN after that not one call or email from MTN . Is this the service that Mtn now provides to they customers no care for they customers . I have been with Mtn for many years and this is the worst service ever if this is how Mtn is now treating they customers then I will be cancelling my contracts with them and let my family and friends do the same . I don't want the brand manager or the store to contact me cause of they service . </p>

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Replies (2)
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irshaad F's update16 Feb 2017, 20:35
Reviewer Update

Still have not got a call from anyone from MTN . I have now lost all faith in Mtn . Worst network provider when it comes to customer service . I would think that there with be more concern for the customer. It takes so long just to get back to a customer about what is happening or even inform them. This is really frustrating to wait for so long .

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irshaad F's update20 Feb 2017, 14:20
Reviewer Update

It seems to me that Mtn has by far the worst customer service . I am still waiting for someone to give me a call . Why reply to my post and write promises that can't be kept . I have lost every bit of faith in you guys . MTN is now by far the worst service provider that can't even to promises.