1 reviews | Active since Aug 2010
Poor Service Delivery - *********** Staff
<p>I have Upgraded my contract online via MTN Direct with the promise that they were to deliver on the 22 Dec. 2016. I telephone MTN to find out that there is no way that they could have delivered on the 22 Dec. 2016 as their Delivery Warehouse was closed on the 15 Dec. 2016 and that I was mislead by the *********** staff member who processed the online application.</p> <p>I am now being bounced around from pillar to post, just to get the contract cancelled, in order to go into a MTN Store to do the upgrade. The average call center ( ********** ) wait time is 12 minutes.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of MTN Direction division for urgent attention. They will revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of MTN Direction division for urgent attention. They will revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***