Poor Service Delivery from Insurance Department

<p>I lodged a claim over two weeks ago for a cracked cellphone screen. There was no feedback for 4 days from the insurance department so I wrote a poor facebook review which received attention. On completing the smartphone claim form, it states "please provide your Icloud details which we will treat as confidential so WE can deactivate the find my iphone app". I provided the details as required and the courier collected my phone. That was two weeks ago. I received no feedback from MTN despite sending an email every single day for the past 14 days. I phoned this morning, spoke to a consultant who advised that the phone had been returned to smartphone because the find my iphone feature had not been disabled. I gave them full permission to disable it themselves. What would've happened if I hadn't of called? My phone repair process is just waiting in limbo. The phone has now been sent back to be repaired and I am told I'll have to wait another 2 weeks. This is completely unacceptable, all because of your incompetance! Terrible terrible service delivery, I would never recommend insuring your phone through MTN ever!</p>