POOR SERVICE DELIVERY AND FALSE COMMUNICATION FROM MTN

When calling the call center, I was promised to be attended to within 24-48 hours. That has not happened and is being a real inconvenience to me. They put my account in arrears and promised to fix the misunderstanding that was last year Dec, however that has not happened. they even sent an email confirming that the issue has been cleared which is false and the call center cannot assist me and keep referring to legal which does not respond at all.