aL
anna L

1 reviews | Active since Oct 2015

14 May 2018, 09:04

Poor service delivery and empty promises!!

Now 2 months have passed and MTN you are unable to resolve my issue.

How hard is it to load a booster bundle to my contract? Which I requested at the time of upgrade 10 weeks ago. Empty promise after empty promise. My request will be heard on the voice recording when I upgraded my contract at the end of February yet still you are unable to resolve this issue, after reassuring me the matter would be sorted out weeks ago.

I am utterly disappointed in your service, or lack there if, and unwillingness to sort this out. Having been with MTN for 6 years now I feel I am left with no choice to cancel my contract and move to another service provider.

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Replies (1)
aL
anna L's update14 May 2018, 11:03
Reviewer Update
Same old response as the last time yet I never hear from anyone unless I post here. Truly appalling service and excuse. I'll believe it when I see it.