1 reviews | Active since Mar 2016
Poor service delivery (Airtime just disappeared after recharging)
Hello Peter, Please pas this message to Mobile Telephone Network (MTN). Tell them that I logged the complaint about my airtime that just disappeared from my account just after the recharge. Even the consultants they couldn't see how the airtime got chawed from my account. Please do me a favor and bring back my airtime. Please find attached screen capture of what happened. Just within one minute my airtime was gone.... Check the date the call was logged but even today I am still waiting feedback. I don't knw if that de de strategy you are using to collect money to pay Nigerian Fine...(Sorry it's just disappointing). Regards K Sigwadi
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that according to our records the airtime that you loaded on the 25-04-2016 was charged for internet usage. Please be advised that you had background active applications that were running on your device. To minimize charges on your device you will need to close all running applications, go to data usage and restrict background data and also disable mobile data when you are not using the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that according to our records the airtime that you loaded on the 25-04-2016 was charged for internet usage. Please be advised that you had background active applications that were running on your device. To minimize charges on your device you will need to close all running applications, go to data usage and restrict background data and also disable mobile data when you are not using the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***