Poor service delivery.

I wish to formally express my dissatisfaction regarding the ongoing issues with your biometric verification system and the unacceptable level of service I have received. Despite numerous complaints and reports over an extended period, your biometric system continues to fail in recognizing my fingerprints. This is now the third upgrade process during which my fingerprints have not been accepted by your biometric verification system. When your agent contacted me regarding my latest upgrade and the application process was completed, I specifically informed the agent that a manual delivery arrangement would be required because the biometric system had repeatedly failed to verify my fingerprints in the past. This concern was clearly communicated before the device was dispatched. However, on 19 August 2026, when the courier arrived to deliver my phone, I was once again required to provide fingerprint verification. As expected, your system again failed to recognize my fingerprints, resulting in yet another unsuccessful delivery attempt. I would like answers to the following questions: Why has this issue not been resolved despite my repeated complaints and previous failed verification attempts? Why is an alternative verification process not automatically implemented for customers whose biometric records consistently fail? How long will I have to wait this time for approval of a manual delivery arrangement? (Already 2 weeks and still NO approval) What corrective measures is MTN taking to prevent this recurring inconvenience? This ongoing problem has caused unnecessary delays, inconvenience, and frustration. As a loyal customer, I expect MTN to provide a reliable solution rather than repeatedly subjecting me to the same failed process.