Poor service delivery

<p>i called MTN on 18 August 2016 requesting that they load my airtime to my phone as i had lost the numbers but had a serial number. I spoke to Smangele who advised that she will load the airtime in a couple of minutes. On 19 August the airtime was still not loaded so I called them back and spoke to Lungile who said there was a technical error therefore they could not load the airtime at that point but her supervisor Nhlakanipho Ngcobo will call me back before close of business to advise the way forward. No call was made, I phoned back and spoke to Zikhona and advised that the calls take 24 hrs to be retrieved for her to get the serial number therefore they'll call me back on the 20th to advise the proceedings. I problem is that why was I not contacted as a customer to be advised of the way forward and why the technicians were not contacted during the co**** of the day to sort my problem out. How long does it take to ****** load airtime or get the number activated for the airtime to go through? I need this issue sorted out as soon as possible. Not so happy customer. You guys are good in calling us and offering phones and contracts but you can't deal with a simple thing like loading airtime </p>