Poor Service delivery

<p>I bought a Sony Xperia M5 phone (imei : ********** ********** 4) at MTN store on contract, and few days back I found out that the phone was faulty from the factory. I took a phone in store (MTN ilanga Mall) and they adviced me to take it to Gauteng because in Mpumalanga they take too long to get it back. I then drove all the way from Nelspruit to Menlyn Mall MTN. The lady told me to go back and fetch the invoice and the packaging of the phone (charger and Box) which was in Nelspruit. I had to drive back to Nelspruit where i decided to go to the Grove Mall and Booked in my phone. I took the whole packaging and when i get there they didn't want the packaging. They only took the phone and gave me my nano sim . My frustration is a bought a faulty Phone, and the mtn staff are not even willing to help. I have called mtn HVRC several times and some days they didn't even know where my phone is, They all say is in process, When i ask where some says in Sony some says in MTN Midrand. MTN sells **** to people and the after care service is the worst. </p>