FS
Franco S
1 reviews | Active since Mar 2016
08 Mar 2016, 08:46
POOR SERVICE DELIVERY
GOOD DAY <br> <br> I have been a client with MTN since 2012 ? When phoning 808 Ive waited several times more than a half an hour for MTN service providersto answer my phone call if my phone call isnt just being declined by MTN .I have requested information regarding leaving the MTN contract about a month ago and havent received any documentation yet .I used to be a proud MTN client, I am truly as dissapointed customer please attend my requests.
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MTN South Africa's replyOfficial
16 Mar 2016, 11:53Hello francostemmet,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please find below the estimated early termination fees as of the 2016-02-15
Cell Phone Number: ***
Handset :Sony Xperia M2 AQUA
Expiry date: 2017-01-17
(Handset insurance replacement value) R 4452.37/24 months then X 11 (the number of remaining months on the contract) +
R 476.99 (unbilled invoice) +
R 433.01 (current balance/ outstanding balance)
Estimated Total=R2950.72
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: Cell Phone Number
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please find below the estimated early termination fees as of the 2016-02-15
Cell Phone Number: ***
Handset :Sony Xperia M2 AQUA
Expiry date: 2017-01-17
(Handset insurance replacement value) R 4452.37/24 months then X 11 (the number of remaining months on the contract) +
R 476.99 (unbilled invoice) +
R 433.01 (current balance/ outstanding balance)
Estimated Total=R2950.72
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: Cell Phone Number
Regards
Thabelo
REQ:***
MTN South Africa's reply16 Mar 2016, 11:53
Official
Hello francostemmet,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please find below the estimated early termination fees as of the 2016-02-15
Cell Phone Number: ***
Handset :Sony Xperia M2 AQUA
Expiry date: 2017-01-17
(Handset insurance replacement value) R 4452.37/24 months then X 11 (the number of remaining months on the contract) +
R 476.99 (unbilled invoice) +
R 433.01 (current balance/ outstanding balance)
Estimated Total=R2950.72
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: Cell Phone Number
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please find below the estimated early termination fees as of the 2016-02-15
Cell Phone Number: ***
Handset :Sony Xperia M2 AQUA
Expiry date: 2017-01-17
(Handset insurance replacement value) R 4452.37/24 months then X 11 (the number of remaining months on the contract) +
R 476.99 (unbilled invoice) +
R 433.01 (current balance/ outstanding balance)
Estimated Total=R2950.72
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: Cell Phone Number
Regards
Thabelo
REQ:***