POOR Service delivery

I visited the shop on 30 January 2016 and requested, after an earlier phone call to confirm the availability, 2 x black Samsung S-6 cellphones. I was told they made a mistake and did not have the requested cellphones in stock. I was told that these would be ordered straight away and would arrive 1 or 2 February 2016. Big F----n joke! It is now the 8th of February 2016 and management of the shop just told me they would order the cellphones right now-after I enquired AGAIN - *** - is this the pathetic service from the company that I have been with since approximately 1992? This is p-poor! Wake up or move out!