Poor Service Delivery

I would like to state my disappointment with MTN. I booked my phone in at the Store in Thabazimbi on 01/09/2015 for a faulty camera. The phone was only received on the 28/09/2015 at MTN Repair Centre. I did phone / emailed Numerous time and even logged a complaint. On the 01/10/2015 I received the phone back but the phone did not read my sim card, I called again they said I must send the phone back again. I took the phone back to the store again on 02/10/2015. I received the phone back today but it still gives me the same problem. I am not happy with the long process and unreliable customer support service. I need to pay my monthly handset fee but I do not have use of the handset. I spoke to the lady at the store according to her they will send the phone now for assessment. How long do I have to wait to get a new phone of any phone for that matter? IMEI No: ***<br> <br> Kind regards<br> Roxanne Venter<br>