NA
Nisa A
1 reviews | Active since Aug 2015
19 Aug 2015, 13:34
Poor Service Delivery
I upgraded on the 17/08/2015 to an Apple 6 and the camera doesn't work. The phone was upgraded at Centurion Mall as Brooklyn didn't have stock. I took the phone to Brooklyn to be sent in to fix and get a new one. on the 18/08/2015 someone at Brooklyn said they can take the phone in and they will send the phone away to be fixed. I go in today to give the phone in and someone else says I cant send the phone in from this branch. Also there are 2 branches in the Brooklyn Mall and none of them could assist. Every branch should be able to assist me. I left not being helped.
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Replies (1)
MTN South Africa's replyOfficial
09 Sept 2015, 09:48Hello Nisa0510,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Was happy to hear that it issue was resolved .
We would like to assure you that it is certainly not our intention to dissatisfy our customers and again apologize for any inconvenience this may have caused you.
Regards
Matshidiso
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Was happy to hear that it issue was resolved .
We would like to assure you that it is certainly not our intention to dissatisfy our customers and again apologize for any inconvenience this may have caused you.
Regards
Matshidiso
MTN South Africa's reply09 Sept 2015, 09:48
Official
Hello Nisa0510,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Was happy to hear that it issue was resolved .
We would like to assure you that it is certainly not our intention to dissatisfy our customers and again apologize for any inconvenience this may have caused you.
Regards
Matshidiso
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Was happy to hear that it issue was resolved .
We would like to assure you that it is certainly not our intention to dissatisfy our customers and again apologize for any inconvenience this may have caused you.
Regards
Matshidiso