1 reviews | Active since Sept 2011
POOR SERVICE DELIVERY
i recently upgraded my samsung A3 software and since i have not been able to use the internet for a week .<br> <br> i called Mtn 173 call centre last week Friday and was just brushed by a agent telling me she would send me settings, to date i have received nothing.<br> <br> i called the call centre this morning trying to sort the issue out and to my sorrow nobody could help me <br> <br> at one stage i asked for the supervisor( Ro-ann) and was told she does not want to take my call because she is busy <br> <br> i hope people get to see this and stop tolerating the non service delivery from the telecommunications industry lightly <br> <br> so one and a half hours later i get through to the data department and guess what the proxy details given to me by Moagi is not working <br> <br>
Thank you for post. We sincerely apologize for any inconvenience you may have experienced with our service. Please use the following link http://www.mtn.onlinecare.wds.co/ for your handset settings, any problems you can contact our technical support help desk on 1555 for online assistance, 1555 is a free service from any MTN contract or pre-paid sim card.
Kind Regards,
Alice van der Merwe
USD REQ:***
Thank you for post. We sincerely apologize for any inconvenience you may have experienced with our service. Please use the following link http://www.mtn.onlinecare.wds.co/ for your handset settings, any problems you can contact our technical support help desk on 1555 for online assistance, 1555 is a free service from any MTN contract or pre-paid sim card.
Kind Regards,
Alice van der Merwe
USD REQ:***
