POOR SERVICE DELIVERY

I REPORTED MY PHONE ****** ABOUT 4 WEEKS AGO AT MTN THABAZIMBI. THE SIM CARD WAS SUSPENDED / STOPPED IMMEDIATELY. ON 2015-06-27 I UPGRADED THE CONTRACT AT MTN KOLONADE AND DID A SIM SWOP, PAID FOR THE SIM SWOP AND WAS TOLD THAT I WILL BE ABLE TO USE THE PHONE IN 2 TO 24 HOURS. UP TO DATE MY SERVICES IS STILL SUSPENDED. I CANNOT PHONE, SMS OR EVEN CONTACT MTN FROM THE PHONE. SINCE THEN , I HAVE BEEN AT THABAZIMBI MTN 3 TIMES, THEY TOOK MY CONTACT NUMBER THE FIRST TIME ( 2015-06-29) AND I AM STILL WAITING FOR THEM TO CALL ME, I WENT BACK TWO MORE TIMES AND STILL I CANNOT USE MY PHONE!