Poor service delivery

My contract is on my mom's name. On 16 March 2015 we went to the Mtn in Potchefstroom, with all the paperwork required, to move the contract to my name. Months later and the contract is still in my mom's name. I went to the Mtn in Fourways. They could see on the system that I was suspended and there was nothing they could do about it. Today I got a phone call from Mtn to state that I can upgrade and I told her the story where I got feedback that she will write it \there"and I am sure nothing will come of it. Currently my plan is to let my contract run out and take out a contract in my own name at another service provider as the MTN service has been disappointing many a time in the past 10 years."""