VG
Vineshree G
1 reviews | Active since Apr 2015
21 May 2015, 15:33
poor service delivery
I am really angry. it seems now every month my contract with mtn gets suspended with no reason. Payment is made on time and I was told the last time they are having a problem and it will be sorted out. But this is inconvenient. Now the call centre is closed and when I call a branch they say they cannot assist as they are a franchise.
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Replies (1)
MTN South Africa's replyOfficial
25 May 2015, 17:14Hello vineshree2015,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
We would like advise that this matter has been escalated to the relevant department with high importance with the numbers affected(as confirmed on our telephonic conversation).
We anticipate feedback and a way forward of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
We would like advise that this matter has been escalated to the relevant department with high importance with the numbers affected(as confirmed on our telephonic conversation).
We anticipate feedback and a way forward of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply25 May 2015, 17:14
Official
Hello vineshree2015,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
We would like advise that this matter has been escalated to the relevant department with high importance with the numbers affected(as confirmed on our telephonic conversation).
We anticipate feedback and a way forward of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
We would like advise that this matter has been escalated to the relevant department with high importance with the numbers affected(as confirmed on our telephonic conversation).
We anticipate feedback and a way forward of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.