gS
gordon S
1 reviews | Active since Mar 2015
18 Mar 2015, 16:40
POOR SERVICE DELIVERY
I have send my phone for repair last year December every day when I call or go to the store to make a follow-up regarding the phone, they promise me next week until today I haven't received my phone, they also send my phone to the wrong store more than twice I mean twice to the same store in Durban, mind you am in Limpopo, but every month they debit the money for the phone. they don't want to give me straight answer.
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MTN South Africa's replyOfficial
25 Mar 2015, 10:27Hello dihonohellen,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to be assisted further contact the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to be assisted further contact the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply25 Mar 2015, 10:27
Official
Hello dihonohellen,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to be assisted further contact the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to be assisted further contact the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***