Poor Service Delivery

I handed by Mobile Blackberry Bold to the MTN Rosebank store Mid Dec 2014. Its now close to two months later. Mid January I phone to enquire where the phone is. I get told its still in repairs and will be recontacted to be told when it will be ready. Its now almost mid February. I try phone the store everyday- a mobile number and the landline number- no one ever responds. I then contacted the MTN call centre 808 today 5/02/15 11h30. Zanele Shabalala kept me on hold for 15 mins - while she tried to call the same two numbers I have been trying for a week and then cut me off. I then contacted Gift 5 minutes later to speak to a supervisor or a manager. He kept me on hold for another 10mins and the call cut. I am very disapppointed in MTNs service and quite happy my contract will end soon. I am paying for a phone I haven't been able to use for 2 months. The phone didn't work unless it was plugged in the wall-defeats the purpose of a MOBILE phone. I am a medical doctor and rely on a reliable phone in the care and management of my patients. Its a pity MTN doesn't value their clients and realise there is more to a client than just their money and their phone.