Poor Service Delivery!

Contracts are a ****!

I took out a contract from MTN.

I have been a diligent payee until one month... My bill had amounted to a substantial amount.

I tried to enquire from MTN how this was possible and have more than one reference number to attest for my attempts. Until date, asking one simple question could not be answered by anyone. Because MTN outsources their call centre consultants they do not understand anything!

On my last call with a consultant and where I had explained my query, she had the audacity to ask me if I went to an MTN shop to query my bill. In my mind, I was like wow! I must make more of an effort than what I had previously done.

Furthermore, I have been a loyal MTN Customer all my life, but loyalty means nothing, because the longer you are loyal, the more you pay for data, right?

I am tired of poor service delivery!