Poor Service Delivery

The objective of writing this review is to bring to your attention to the poor service delivery offered by, Mtn Insurance by Admyntec Services to be specific I filed a claim back in September around the 7th for my ****** phone, I followed all the necessary processes of getting another device I paid the access fee then received the device on the 23rd of September in a brand new box I used the device for less then a month, the battery performance of it was not of a brand new phone this month I called and reported that the device is faulty they came and fetched it on the 6th of November it's been 7 business days that i was told I will get the device back, but I still haven't got it back I have been doing follow ups after every second day to check the progress and every time I am told that, the supplier is not responding on call and via e-mails I am not told what is wrong with the device or anything zero communication today is the 17th of December. And yet I am a paying customer I don't know what kind of service this is but it is completely frustrating as the device is for school and work purposes.