PL
Patricia L
1 reviews | Active since Apr 2019
06 May 2019, 07:14
Poor Service Delivery
I have a Huawei P9 handset on contract at MTN. It was send in for repairs on 25th March 2019. The phone freezes every time pictures are taken and completely shuts down. The battery is ********** After shut down, the battery appears to drain very fast. I received my handset back after 1 month and 5 days. Nothing has been fixed.MTN says I have to send it back for repairs. This is unacceptable. No one is taking any responsibility. What happened to Treating the customer fairly?
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Replies (2)
MTN South Africa's replyOfficial
06 May 2019, 08:39 Good day Patricia
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have escalated your complaint to the Store manager and Regional Manager for investigation, they will be in contact with you asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have escalated your complaint to the Store manager and Regional Manager for investigation, they will be in contact with you asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply06 May 2019, 08:39
Official
Good day Patricia
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have escalated your complaint to the Store manager and Regional Manager for investigation, they will be in contact with you asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have escalated your complaint to the Store manager and Regional Manager for investigation, they will be in contact with you asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
PL
Patricia L's updateReviewer Update
06 May 2019, 08:48Good morning Roanne, thank you for your speedy response. Much appreciated.
PL
Patricia L's update06 May 2019, 08:48
Reviewer Update
Good morning Roanne, thank you for your speedy response. Much appreciated.