POOR SERVICE DELIVERY

Please note that am appalled by the service I received from MTN. I did online application and was contacted by a consultant on Friday 15-12-2017 to complete the application and the consultant took my banking details and everything and she advise she will send an e-mail for me to e-mail my payslip and what not. I have been waiting for an e-mail ever since, I called the call center was given the number to call and I had to hold for 30 minutes before I got an answer and when I do Noelene and many other transferred me to prepaid, some even told me to go to the branch of which I did and was advise at the branch that they cannot assist with the online applications.

This is such an inconvenience I have send numerous e-mails to customer care with no luck

The service is bad like really bad , I would rather have someone lie to me than hold on the line for 30 minutes only to be transferred from pillar to post with no assistance what so ever for days on end it’s like people there don’t know what they are doing.

My numbers are ********** 826 or email address ********** and or