POOR SERVICE DELIVERY

I was in Mozambique over December. Before leaving SA, I phoned to activate call and sms roaming. The lady told me everthing was active. After 5 Days in Mozambique I could'nt send any sms only receive. I did'nt had the number to phone for queries, so I had to phone one of the MTN shops. I phoned the call centre several times without someone answering,only playing music for 6-7 minutes a time in my ear. After a few attempts, a lady answered and I explained my problem to her. She said that she will send a request through and after 2-24 hours everything will be sorted. That was'nt the case! I had to phone again! I spoke to a guy with name of Matthew Julius who was very helpful. He expained everything to me. Now I'm sitting with a bill for R1013.35 for calls I had to make to sort out the problem from Mozambique. If the lady explained everything to me while I was still in SA, the calls would be for free.