Poor Service

sent an email to mtn on 21 June about my upgrade that was supposed to start on 17 June but was not done. not a single person responded to my email. From the retention, customer care and complaints email address. This is my email trail:

email 3 On 03 Jul 2023, at 09:41, Nqobile Bhengu wrote:

I’m really disgusted with the lack of service I’m getting from your company.

I had to call your call center this morning since I’m not getting any response and spoke to 4 agents.

The last retention’s agent I spoke to didn’t resolve my issue, told me he doesn’t have powers to help me and was going to escalate my query.

He also asked me the name of my country, does this now form part of your verification question?

This is what I need from you, I’ll make things easier since you do not know where to start:

-Listen to the call recording. - Note down what went wrong. - Tell me how you gonna fix the issue and compensate me. - Cancel the 078 immediately, I’m no longer interested.

email 2

On 27 Jun 2023, at 11:58, Nqobile Bhengu <.com> wrote:

???????????????

1st email On 21 Jun 2023, at 16:52, Nqobile Bhengu <> wrote:

Hi

I was contacted for an upgrade on my data sim and a downgrade on my mobile phone for lower package.

As per my conversation with the agent, the data sim was supposed to be changed to 14GB effective from 17 June but it seems like I got 40GB.

Please confirm if the changes were done on both sim cards as requested.