NL
Neville L
1 reviews | Active since Dec 2016
31 Jan 2024, 17:52
Poor Service
Despite being told that I would get a reply and my problem sorted I am still waiting. (case no: RCO479812) Two business days have come and gone and still no reply. I have written about 5 emails and although I did get one reply saying that they would reply in 2 business days, nothing has transpired. I was sold a 15gig contract for R4 which I accepted but am now being charged around R28 for this. Not on MTN. I want an urgent reply please.
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Neville L's updateReviewer Update
10 Apr 2024, 16:04Still no reply - this since 22 January 2024. I was also given email addresses of staff to write to. Stephanie Singh has not answered one of my numerous emails. ***. I then decided to write to ICASA - and guess what - I got a reply within 3 weeks and I have been placed back on my original contract which gives voice and data. ***.a - no reply: *** - no reply. Why bother to give these addresses if the staff simply ignore you? MTN should refrain from outsourcing once and for all as the correct information is not given.
NL
Neville L's update10 Apr 2024, 16:04
Reviewer Update
Still no reply - this since 22 January 2024. I was also given email addresses of staff to write to. Stephanie Singh has not answered one of my numerous emails. ***. I then decided to write to ICASA - and guess what - I got a reply within 3 weeks and I have been placed back on my original contract which gives voice and data. ***.a - no reply: *** - no reply. Why bother to give these addresses if the staff simply ignore you? MTN should refrain from outsourcing once and for all as the correct information is not given.