fK
fayyaaz K
1 reviews | Active since Oct 2014
26 Mar 2019, 12:44
Poor service contract application
I've app**** for a contract 2 weeks ago using the mtn online store.
i was contacted by a retail partner "buymondo" and sent through the docs required.
i have since had no response after calling mtn and buymondo multiple times.
This is poor service, do you not want the sale??
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
27 Mar 2019, 08:25Good day Fayyaaz
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation our sales consultant will contact you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation our sales consultant will contact you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply27 Mar 2019, 08:25
Official
Good day Fayyaaz
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation our sales consultant will contact you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation our sales consultant will contact you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
fK
fayyaaz K's updateReviewer Update
28 Mar 2019, 14:00This has still not been attended to. No sales consultant has contacted me.
fK
fayyaaz K's update28 Mar 2019, 14:00
Reviewer Update
This has still not been attended to. No sales consultant has contacted me.