PT
Prince T
1 reviews | Active since Nov 2018
22 Nov 2018, 07:56
Poor service continues
One of your agents called and am still not happy with your poor service
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Replies (1)
MTN South Africa's replyOfficial
22 Nov 2018, 13:27Good day Prince Tarugarira
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that as per my call to you, you noted that its fine.
When checking the history of the invoices and payments, for invoices dated 20 August and 20 September 2017 we only received one payment of R610 on the 02 October 2017.
In an effort to improve operational efficiency and customer experience, MTN standardized the date on which the post-paid customers receive their inclusive value i.e. voice, sms, data bundles, airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that as per my call to you, you noted that its fine.
When checking the history of the invoices and payments, for invoices dated 20 August and 20 September 2017 we only received one payment of R610 on the 02 October 2017.
In an effort to improve operational efficiency and customer experience, MTN standardized the date on which the post-paid customers receive their inclusive value i.e. voice, sms, data bundles, airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply22 Nov 2018, 13:27
Official
Good day Prince Tarugarira
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that as per my call to you, you noted that its fine.
When checking the history of the invoices and payments, for invoices dated 20 August and 20 September 2017 we only received one payment of R610 on the 02 October 2017.
In an effort to improve operational efficiency and customer experience, MTN standardized the date on which the post-paid customers receive their inclusive value i.e. voice, sms, data bundles, airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that as per my call to you, you noted that its fine.
When checking the history of the invoices and payments, for invoices dated 20 August and 20 September 2017 we only received one payment of R610 on the 02 October 2017.
In an effort to improve operational efficiency and customer experience, MTN standardized the date on which the post-paid customers receive their inclusive value i.e. voice, sms, data bundles, airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,