Poor Service Continue

This is the 3rd time that I am writing here on the poor service that I am still receiving from MTN about the same issue. I can add the reference number here, but I feel that that will just be a waste of time. <br> <br> I am trying to migrate to a lower service with MTN. This issue has been going on now for over 2 month. I have been to their Morningside branch on 3 separate occasions my self casting me time and money. <br> <br> Nobody has come back to me about how much my migration fee will be, whether they are going to reimburse me an amount because of their lack of service I still had to pay the higher tariff for a contract that I do not want to be on anymore. This is utterly just poor service. It is like nobody wants to take ownership of this.<br> <br> MTN did respond to a previous writing but the issue was not resolved, because the person that contacted me was from a private number, didn't want to give me a reference number or contact number or email address to enable me to follow up. <br> The contact person said that someone will call me and get back to me. This is now a month later and nothing has been done. <br> <br> The end of the month is creeping closer and I am afraid that I will again pay the higher tariff