SM
Sinqobile M
1 reviews | Active since Sept 2015
17 Dec 2015, 10:18
poor service communication
on Monday 14.12.2015 I went to the MTN branch to make an insurance claim for my damaged phone. they logged a call and I was told that someone from the insurance department will come to collect the phone, I have been trying to call your call centre but I'm not going through, I need to use the phone urgently but I'm stuck because no one is saying anything. I expected the phone to be collected on Tuesday. I sent an email also, and they will respond maybe in 5 days, while my phone is not working but I am paying for the insurance.
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MTN South Africa's replyOfficial
22 Dec 2015, 11:14Hello Mdlulip1,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Insurance department for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Insurance department for assistance.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply22 Dec 2015, 11:14
Official
Hello Mdlulip1,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Insurance department for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Insurance department for assistance.
Kind Regards
Nompumelelo
REQ:***