JH
Jody H
1 reviews | Active since Apr 2010
09 Nov 2018, 03:22
Poor service - Client for 24yrs !!!!
An application for an upgrade was requested on your site for my mother. MTN called her to get more details and to hear which phone she wanted. This was already specified which phone she wanted already on the website on application. My mom asked the lady to call me as she wasnt sure which phone (she is over 70!!!!!!!!) This was a few days ago and I am still waiting
Do we have to move our contracts?
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Replies (2)
MTN South Africa's replyOfficial
09 Nov 2018, 06:45Good day Jody,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there is a much easier way to upgrade. You may contact MTN Direct on *** (free from an MTN line). Once your upgrade is approved, your device sill be delivered directly to you.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there is a much easier way to upgrade. You may contact MTN Direct on *** (free from an MTN line). Once your upgrade is approved, your device sill be delivered directly to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply09 Nov 2018, 06:45
Official
Good day Jody,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there is a much easier way to upgrade. You may contact MTN Direct on *** (free from an MTN line). Once your upgrade is approved, your device sill be delivered directly to you.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there is a much easier way to upgrade. You may contact MTN Direct on *** (free from an MTN line). Once your upgrade is approved, your device sill be delivered directly to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
JH
Jody H's updateReviewer Update
09 Nov 2018, 23:24This is nonsense, you reply is nonsense and scripted.
It was done online, WHY must it be done again. Why promise a client you will call them but you never do. Dont take the easy way out
JH
Jody H's update09 Nov 2018, 23:24
Reviewer Update
This is nonsense, you reply is nonsense and scripted.
It was done online, WHY must it be done again. Why promise a client you will call them but you never do. Dont take the easy way out