Poor service

I am not happy with the service from MTN. I took out a mobile contract at the I-Store in Tygervalley. I was requesting my contract to be emailed to me. It is so hard just to get anyone to talk to with MTN. I have sent so many requests and requesting it through the I-Store for them to forward my contract. This seems to be the only way to go to hopefully get a reaction out of MTN. Please make contact with me. Rachelle Louw