Poor service

I have an ongoing issue with the MTN app. I participate in their rewards program where you play and win incentives. I have won a few vouchers, but am unable to access the vouchers. The first Checkers voucher I received an SMS for. However the cashier at the store stated that the token was invalid. I have since redeemed other winnings for Checkers vouchers on the app. However, for every other voucher I redeemed, MTN did not send an SMS for it. Note: These vouchers carry a very short term expiry date.

I spoke to a MTN service agent by dialling 135 who recorded the complaint and told me that I will receive a reference number for the complaint on an SMS. I did not receive any such SMS. This was last week on Tuesday.

I sent them an email of complaint last week Wednesday from my email ***. I was given a Reference number: aaf3b8e3-f***-a3c5-aa2c3906bae0 The automated response email states that they try to resolve queries within 24 hours. I have not received a response since then. Today is 9 days after the call to MTN, and 8 days since the email sent to MTN.

Paul Silas Naicker *** ***