poor service

When I got a contract with MTN I thankfully took the insurance as well because my phone I lost my phone on Monday. As soon as I got to work I phoned MTN insurance and the agent was abrupt and impatient when I asked questions. I was told to report it at the police station as I suspected I was pic-pocketed. Once I had all the forms I submitted them to the email address given by the agent. It bounced back so I googled and found the email address had an “s” which she didn’t tell me. I resent everything and received an auto-confirmation response. By Wednesday I had heard nothing so again I borrowed a phone to call MTN, this time a very helpful agent assisted me. She said she was sending the claim in and it would take up to 72 hours! Obviously in this day 1 to 2 days without a phone is extremely difficult but with all the delays and long processing times I am still waiting to hear back from MTN. The service and turnaround times are very poor!