Poor service

I contacted MTN collections and spoke to Lindelwa, who refused to give me the details of the manager after i was transferred to their department to trace the funds paid to MTN. She said her manager is Pumla Malinga. i have paid MTN in full and provided them with the proof of payment for the funds that was outstanding. i called to ask them to update my profile however they refer me to the attorneys that are also telling me the same that MTN has to update my profile.

has been over 2years going back and forth with MTN and SSDA. This is affecting my credit score my life. The service provided by the consultant rude and not helpful