Poor service - cancellation request still not processed after almost 2 years.

<p>In April 2015 I requested for the insurance on my data contract (for my laptop) to be cancelled. We are now in February 2017 and it is still not cancelled. Every month I am still paying the premium. (Your call centre confirmed on 7 February 2017 that a request was noted on your system proving that I requested cancellation of insurance in April 2015)</p> <p>I have sent a e-mail on 7 February 2017, asking for the insurance to be cancelled again and till date I have not had any feedback. Just a automated reply advising of a TAT of 3 - 5 working days, which is ridiculous. </p> <p>Cancel the insurance on my data contract and refund my premiums from April 2015 untill now. (Including VAT please as this is what was deducted from my bank account)</p> <p>If I do not get feedback by close of business tomorrow, 15 February 2017, with confirmation of refund, I will be going to the STI Ombudsman and lay a complaint. I also don't want to hear about 5 - 10 working days for refund processing. I want the money in my account before the end of this week.</p> <p>This is ridiculous!!!!!</p>