Poor service call centre

I reported to MTN call centre my area has poor reception on the 23/01/2015 I was given a reference number *** and told it would take 92 working hours for a response well 224 working hours later I have had no response, I called the call centre today and explained to the gentleman on the phone that I think their service is *******, the gentleman responded that I should not speak to him in that manner and he would not deal with me any further.<br> If this person working for the call centre has a chip on his shoulder he should not be working for a call centre dealing with customer service.<br> I questioned the operator if I insulted him in any way? He proceeded to put the phone down on me, I called back requesting the manager and was to told he was on a course. I then requested to speak to the managers director and was told that position is vacant at this stage.<br> Am I supposed to have a cell phone contract for 2 years with no reception, no feed back to my complaint?<br> I ported my number from Vodacom, the worst decision I ever made.<br> MTN is ******* and the same goes for their call centre.<br> I am sure my call was recorded 9:50 am and would like a favorable and timeous response pls