Poor Service,

I have an MTN number that is on contract, the contract lapsed several times I have been trying to get the contract to be closed with no luck because either I owe MTN or a consultant will tell me that they will cancel the contract which they never do. April I got a call saying that my contract has been taken to debtors since I have not been paying, to my surprise because I was paying MTN every month and they did not record my payment, which resulted in my number being suspended till date but I have been sending the proof of payments to MTN and no one helped me when I sent the proof of payments to customer service I get to refer to legal when I sent to legal I was referred somewhere else how hard can it be to locate and allocate the fund to the right account, the debt collectors that MTN referred me has been trying to get MTN to allocate the funds since April with no luck and I have been walking around with a Sim Card that's not working because of MTN. I have paid but my phone is not working,