Poor Service

I struggle now about two weeks to activate my esim to be used with my Galaxy Watch 3 LTE version.

After numerous times visiting MTN store in Mossel Bay, they were unable to assist or correct the problem. Then I visited MTN Store in Vaal Mall in Vanderbijlpark, what a disaster, they told me they are not trained to work with Esims.

Then I contacted the number (135) as was supp**** on the email with the barcode from MTN. What a disaster, none of the Call Service personnel was able to help.

Some did their utmost to assist, when unsuccessful they supp**** me to another number to dial a MTN number. I still do not understand why I must phone from my phone, while this is clearly an internal MTN problem to be resolved, why must I phone in each time to another MTN number, and they cannot transfer internally.

Some Operators even notify me the reason is because there is another contract application pending, on further and numerous other phone calls I was notified about a possible ********** application from a sales representative somewhere in Sandton, I was not aware of such an application on my name.

It is extremely frustrated to be assisted in such an unprofessional manner, so my request is that some competent MTN official investigate this.