Poor service

Good day

Please be advise this is very concern

No one told me when upgrading that I will be charged a fee, I did not cancel the contract the contract is renew.

If I was told about I would have never upgraded the contract , it’s enough calling your office and need to wait for a hour is the worse ever then on top of that the agent can’t even assist me .

I am going to escalate this matter to the NCR to advise that I never received correspondence to say that the amount will increase , as far as I am aware my contract is R429.00 use are putting me out of pocket and this affecting my credit profile .

Don’t tell customer they due an upgrade if they not