NM
Nonkululeko M
1 reviews | Active since Oct 2013
28 Aug 2019, 14:40
Poor service
I was at Randburg sanlum centre mtn shop to buy a new cellphone on tuesday & i ended up leaving without buying. There were 2 sales people. The guy was helping a woman who was there before me & the sales lady was just standing next to him chatting & laughing with the guy. Didnt even care that there was a line & we needed the service. I stood on the quee until i got tired & i left without buying the cellphone. I guess mtn doesnt care about customer service & doesnt our money. I was so dissapointed. I want to spread the word as far as i can to not use that shop.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Aug 2019, 12:28Good day Nonkululeko
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such a problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of The MTN Store in Sanlam Centre ( Randburg ) for urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such a problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of The MTN Store in Sanlam Centre ( Randburg ) for urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply29 Aug 2019, 12:28
Official
Good day Nonkululeko
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such a problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of The MTN Store in Sanlam Centre ( Randburg ) for urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such a problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of The MTN Store in Sanlam Centre ( Randburg ) for urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team