Poor Service by the my network MTN...

Dear MTN...

I've been a loyal client of you for the past 15 years and yet I feel like today I'm just another number. I have had issues in the past and never complaint, but the fact that I am writing this tells you that I am really disgusted and disappointed in the service that I received.

On the 10th of April 2018 I did a top up of minutes on my account and up until today after numerous attempts, making contact with you call centre and contacting the branch who assisted me in Cape Gate I am just being told that our system is giving problems and we can't assist you. Really now MTN for 4 days you are unable to credit my account with the required minutes that I bought and there is no way that something so simple can take 4 days to be resolved. All I have received in the past week is marketing messages, telling me to subscribe to this or do I know that your number has changed, but not one single call to just keep me in the loop of what's happening.

So I wonder how long it will take after this review for someone to contact me and inform me that my account has been rectified and an apology for the inconvenience caused...

Let's see how you try to retain me as client....

Regards, Mr Ford