Poor service by MTN Franchise, HVRC and MTN as a whole

<p>I gave my phone in for repairs on the 6th of May. </p> <p> </p> <p>They said the repair will take only 2 weeks. It has been 4 weeks now.</p> <p> </p> <p>Whenever I call the store where I gave my phone in, they don’t answer my calls, as I’ve been calling them 3-4 times a day to try and figure out what is going on.</p> <p> </p> <p>They keep telling me they will get back to me, but I have not received any feedback from them. The only feedback I get is when I go to the store and wait on them for 30 min to help me.</p> <p> </p> <p>And when they finally do get to help me, they can’t tell me where my phone is, what the status of the repair is, will warrantee cover the damage, what the costs might be etc. etc.</p> <p>I have booked a complaint on hellopeter (REQ:***) as well, but nothing fruitful has come from that.</p> <p> </p> <p>This is the phone I use every day for work. My business is suffering as a result of this.</p> <p> </p> <p>Job number is EMFMZ***</p> <p> </p> <p>I am considering early termination of contract as a result hereof.</p> <p> </p> <p>Regards,</p> <p>Lötter Els</p>